Game support has always been the first line of communication for customers. It is the main point of contact users think of and seek for when something goes wrong. Godspeed delivers flexible support solutions on products. Tickets, live chats, social. We are native speakers of the gaming tongue. And because we play the products to the point of mastering them, we are not just supporting your players, we are directly managing their experience.
Nowadays, ignoring social media in gaming is like ignoring water when it rains. In this ultra connected era the exposure that you get on some platforms can make or break your product. We understood that offering a la carte social media strategies to our partners is key to maximize product longevity. From running social analytics over your game to open a colorful marketing campaign using our Art department. You name it, we do it.
We know that 56% of most frequent gamers play multiplayer games, why? Because they want to connect with others. That’s why community management is one of our most important segments. We handle store reviews, build and maintain communities for your games, boost your brand image but more importantly, we enable the opportunity for gamers that want to connect with each other to have platforms and the assistance they need in order to discuss what’s happening around their favorite source of entertainment.
Because preserving a good image for your brand and creating a safe environment for your customers is paramount. We provide a security package for your forums and other platforms. From framing your community guideline and making sure of its appliance with moderators to gathering players feedback, escalating sensitive situations and updating information in real time, we got you covered
When it comes to supporting products, we understand that our partners may operate all around the world and that customers may need help at any moment. That’s why, in Godspeed, we are able to assist your communities around the clock. No matter where players are, no matter the time they reach out, we ensure a non-stop coverage on multiple platforms and adapt our services to your time zone. Time is precious so we decide to use it all.
Because being ahead of our games is what defines us. Our agents constantly play the products that they support in order to spot potential issues in advance and directly bring them up to the game team. Not only it helps the game to stay safe but it ensures as well that they are ready to face any situation before the users would even think about reporting it. Finally, it allows them to sharpen their knowledge about the game to the level of your most hardcore fans.
A Specialized, Reliable, High-Quality, and Cost Effective alternative to in-house resources for the development and implementation of leading production methodologies and infrastructures.
A Specialized, Reliable, High-Quality, and Cost Effective alternative to in-house resources for the development and implementation of leading production methodologies and infrastructures.
Godspeed Games is a part of the Collective Ace Group
